Terms and Conditions — JU Group | JU GROUP CORPORATION

By using our websites (ju1.co · jushop.tech · jushop.net), visiting JU Riyadh Center, or receiving any service or product, you agree to these Terms and Conditions. The version published here is the approved and binding version and forms an integral part of every invoice issued by us.

First — JU Riyadh Center Services (Installation and Care)

1. Scope of Work: Our obligation is limited solely to the services specified in the invoice/work order. Any additional work requires prior approval and an updated invoice.
2. Vehicle Condition upon Receipt: The vehicle is visually inspected and its condition documented (photos/notes) before work begins. The Center bears no responsibility whatsoever for any scratches, damage, or faults existing prior to receipt.
3. Faults Unrelated to the Service: We accept no liability for mechanical, electrical, or software faults that appear during or after performance of the service and are not directly related to our work (battery, sensors, vehicle systems, software, and the like).
4. Personal Belongings: We accept no responsibility for any belongings, cash, or personal items left inside the vehicle. Please empty the vehicle before handing it over.
5. Delivery Times: Delivery times are estimates that depend on the volume of work and the availability of materials; the customer will be notified of any change. Delays do not give rise to any obligation on our part to pay compensation.
6. Payment and Vehicle Release: The vehicle will not be released until the invoice has been paid in full. Three days after notification that the work is complete, a storage fee of SAR 50/day will be charged, and the Center is not responsible for abandoned or uncollected vehicles.
7. Warranty: The warranty is limited to what is stated in the official warranty certificate issued with the invoice and is subject to its terms. The warranty is automatically void in the event of: accidents; intervention, modification, or repair by any third party; misuse; or the use of abrasive cleaning materials or unapproved chemicals.
8. Complaints: Quality-related complaints are received within 7 days of the delivery date through our official channels and are processed through the support ticket system.
9. Marketing Photography: Optional and only with the customer's consent, and without showing the vehicle's license plate.
10. Data: Customer and vehicle data are retained for warranty and service purposes only and are not shared outside JU Group.

Second — Online Store and Orders

1. Orders are processed during official working hours, and the customer is responsible for the accuracy of their details (name, address, mobile number). We reserve the right to cancel or refuse any order containing incorrect details or where misuse is suspected.
2. We serve our customers within the Kingdom of Saudi Arabia, the Gulf countries, and worldwide (20 distribution countries); delivery coverage may vary depending on service availability.
3. Shipping times are estimates and depend on the shipping companies, and we are not responsible for carrier delays once the shipment has been handed over to the carrier.
4. Exchanges and returns are subject to the store policy published at the time of purchase, and the product must be in its original, unused condition.
5. Products installed at JU Riyadh Center are also subject to the provisions of the First Section above.

Third — Wholesale and Distributors (B2B)

1. Wholesale dealings are conducted under a quotation or invoice approved by JU Group at the prices in effect at the time of issue, and all prices are inclusive of 15% Value Added Tax unless otherwise stated in writing.
2. Payment is due before or upon delivery, and no credit term is recognized except by written agreement from the Group's management. Failure to pay by the agreed date entitles us to suspend supply, declare the entire outstanding amount immediately due, and claim statutory collection costs.
3. Title to the goods remains with JU Group until their value has been paid in full, even if the goods have been delivered, and we are entitled to repossess them upon breach without prejudice to our right to claim the remaining balance.
4. Sales are made by the roll and by the serial numbers recorded on the invoice and the delivery note, and the signature of the buyer or their representative upon receipt constitutes an acknowledgment of conformity and quantity. Claims of shortage or visible damage will not be accepted after three days from receipt.
5. No returns or exchanges of wholesale goods except for a proven manufacturing defect, and rolls that have been opened, used, or improperly stored will not be accepted under any circumstances.
6. The product warranty covers manufacturing defects in accordance with the warranty certificate and its terms, and is conditional upon proper storage and installation by qualified personnel. We are not liable for the consequences of improper installation or storage by the buyer or its customers, and the distributor alone bears its obligations toward its end customers.
7. A deposit paid to reserve goods is non-refundable upon withdrawal and is deducted from the invoice value upon completion, and we are entitled to release the reservation of any unpaid quantity seven days after notifying the buyer.
8. The status of "Distributor" or "Authorized Agent" arises only under a signed written agreement, and the name, trademarks, or marketing materials of JU Group may not be used except with written permission and in a manner that does not harm the brand.

Fourth — General Provisions and Limitation of Liability

1. Maximum Limit of Liability: In all cases, the liability of JU Group — whatever its cause — shall not exceed the value of the service or product actually paid under the invoice that is the subject of the claim, and we are not liable for any indirect or consequential damages (business interruption, loss of profit, or otherwise).
2. Force Majeure: We are not liable for any delay or failure to perform resulting from circumstances beyond our control (disasters, outages, regulatory decisions, supply chain disruptions).
3. Amendment of Terms: The Group may update these Terms at any time, and the version published at ju1.co/terms is the authoritative reference.
4. Governing Law and Jurisdiction: These Terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of the city of Riyadh have jurisdiction over any dispute.

JU Cars Holding Company (JU GROUP) — Unified National Number 7035800262 · VAT Registration Number 310253675400003 — JU Riyadh Center, Al Yarmouk District, Riyadh · WhatsApp: 0581452240